Define stage

The Define stage acts as a filter where the review, selection and discarding of information and findings from the Discover stage are analysed, defined and refined as problems.

To do this you can employ these methods:
  • Personas to define potential users of the new service,
  • Scenario to envisage in which situations the new service might be used and
  • Lego Serious Play to provisionally test ne service scenarios.

Extra resource

Design Council, The design Process, assess at