The Method’s Focus: Service

These methods help you to get more information about the certain components of the existing service, such us user, service, service process or touchpoints. In addition, they can also help you to understand, visualise or verify the service that you are developing. For example, to get more information about the service user you can use User Diaries, Bodymapping, Interview or Service User Journey. Then, to understand of service itself you can adapt for example Actors Map, Process Analysis or System Map. Furthermore, to get familiar with service processes you can employ Service Safari, Service Storyboard, Scenario or Roleplaying. And to explore touchpoints you cab use Evidencing, Service Blueprint, or Service Prototype among others.