The Method’s Main Activity > Talking

Depending on the resources that you have, participants that you are involving or the environment that you are considering, you can use methods where you can observe, talk, make or visualise. To observe, for example, a service user you can employ Empathy Tools, Video Ethnography, User Shadowing. To talk or discuss bout the issues you can use Interview, Bodymapping, Process Analysis, Focus Groups, Immersive Workshop or User Forum.

If you want to make prototypes, then adopt Experience Prototyping or Lego Serious Play.

And to visualize existing service or the new one you can employ among others Needs Map, Personas, Service Blueprint, Service User Journey, Service Image, Poster.